FAQs
Administrative Questions
Please enrol online or by filling out the attached Enrolment form after checking to see if you are eligible for enrolment by reading page 2 of the enrolment form. When you have completed your enrolment form you will need to attach your
passport and visa (if not a NZ or Australian passport holder).
It is a Ministry of Health requirement that we have a copy of all our patients passport and visa (if not a NZ or Australian passport) copies on their records. This is to verify that you meet eligibility status and we have all the correct details for you. These are kept confidentially on your medical record.
Please find a copy of the Health Information Privacy Statement here.
The enrolment process can take up to 10 days. Please refer to enrolments page for more information.
No, we do not charge for enrolment at ECBD.
There is on-site parking at ECBD. If the on-site parking is full, you can park outside the nearby shops.
Please see our fees tab. Our standard fees are for a 15 minute appointment. There may be additional charges for additional services, extended appointments, procedures and materials used. If you need more than 15 minutes with the doctor please phone for an extended consultation.
Yes, there is a charge for children. Please refer to our Fees page.
For your convenience, payments can be made:
- Online through our website
- Via EFTPOS (including AliPay and WeChat Pay)
- By Direct Debit
Please call 09 478 9600 and press 1 to speak with the receptionist. They may be able to reschedule your appointment or check to see if the doctor will have time to see you if only a couple of minutes late. A ‘Did Not Attend’ fee will be incurred if you fail to attend.
We strive to provide quality health services. However, if you feel unhappy with the services or treatment you received from us, we would really like to know. Please do not hesitate to talk to us about any issues that are concerning you; or if you feel the matter needs further investigation, we encourage you to provide full details of your complaint in writing to us as soon as possible. We will do our best to resolve the matter in a timely manner.
Clinical Questions
Yes, we have Mandarin, Cantonese and Spanish speaking doctors. Please refer to our Doctors page.
Please attend Shorecare Urgent Clinics – 74 Taharoto Road, Takapuna or 50 Greville Road, Pinehill. Phone 09 486 7777. You could also phone Healthline for advice on 0800 611 116. If it’s a medical emergency please ring 111.
You can request through the patient portal or phone 09 478 9600 and press 2 for the prescription line. It is our practice policy to review our patients on regular prescribed medication every 6 months.
Providing a repeat prescription can involve work by a receptionist, a nurse and your doctor. This provides an integrity and assurance of ‘Best Practice’.
Our doctors or nurses will contact you if your test results are abnormal. We do not routinely contact you with normal test results. However if you would like to discuss any test results queries, you are welcome to ring our nurses on 09 478 9600 and press 3 for a nurse. You can also view your test results through our patient portal.
Yes, we complete WINZ certificates and Driving Medicals (NZTA). Please book for a 30-min appointment for Driving Medicals.
No, we do not complete Immigration Medicals.
Please call 09 478 9600 and press 1 to speak with the receptionist. They may be able to reschedule your appointment or check to see if the doctor will have time to see you if only a couple of minutes late. A ‘Did Not Attend’ fee will be incurred if you fail to attend.
We do our best to keep to appointment times. However, our priority is to give each patient the attention they need, and it is often difficult to anticipate how long this may take. Sometimes our doctors have to attend to a patient urgently or liaise with the hospital before they can see you. Please be kind to our staff when asking about waiting time.
This would be very difficult to predict. A doctor may be running late but then have a cancellation and get back on time quickly.
Yes, you may bring support person/s to see a doctor.
We do not provide ADHD diagnosis assessment. If you would like to pursue an ADHD diagnosis assessment, we encourage you to book an GP appointment to discuss a referral to an appropriate external service provider. For people who already have an established ADHD diagnosis, we can provide ongoing ADHD prescriptions and support.
It is our practice policy to review our patients on regular prescribed medication every 6 months. However, a 12-month prescription may be appropriate in some clinical settings. All requests for 12-month prescriptions will require an in-person review with your GP.
